Gambling help from Maple Casino Hotels: helplines and self-exclusion
Updated · hotel facts as of
A night at the tables should stay part of the holiday. If it stops feeling that way, every province below has a helpline that is free, confidential and answered around the clock.
| Province | Gaming age | Free helpline | Self-exclusion scheme | Watchdog |
|---|---|---|---|---|
| Ontario | 19+ | ConnexOntario — call 1-866-531-2600 at any hour, or send CONNEX by text to 247247 | My PlayBreak, run by OLG: you choose between three months and five years, valid at every casino in Ontario | AGCO (Ontario's alcohol and gaming watchdog) |
| Québec | 18+ | Jeu : aide et référence (Gambling: Help and Referral) — phone 1-800-461-0140, free at any hour | Loto-Québec's programme: three months to five years, and once signed it cannot be cancelled | RACJ, Québec's board for alcohol, racing and games |
| British Columbia | 19+ | Gambling Support BC — phone 1-888-795-6111, no charge, every hour of the week | Game Break from BCLC, for any length between six months and three years | IGCO, B.C.'s independent gambling office |
| Alberta | 18+ | AHS Addiction Helpline — phone 1-866-332-2322, staffed around the clock | AGLC's scheme, six months up to three years, covering all Alberta casinos and PlayAlberta.ca | AGLC, the Alberta gaming, liquor and cannabis agency |
| Manitoba | 18+ | Manitoba's Gambling Helpline — phone 1-800-463-1554, open all day and all night | Pick any of Casinos of Winnipeg, Shark Club or PlayNow.com for a voluntary ban | LGCA, Manitoba's liquor-gaming-cannabis authority |
| New Brunswick | 19+ | Gambling Information Line — phone 1-800-461-1234, confidential and free, TTY on request | A voluntary ban arranged through Great Canadian Entertainment | NB Justice and Public Safety, through its Gaming Control Branch |
Small habits that keep it fun
- Agree your limit before you leave home and lock the cards in the room safe.
- Pick a stopping time; the gaming floor has no clocks for a reason.
- Let losses go instead of trying to win them back.
- Break the evening up with a swim, the spa or a show.
Every province offers voluntary self-exclusion as well; the age rules page explains how each scheme works. Online, the same help applies — our disclosure page explains why casino-site links on this website can be partner links.